Obi9 is fully committed to protecting the privacy and personal data security of every player. This document transparently explains how we collect, use, store, and protect your information.
The obi9 Privacy Policy is built on six core principles that ensure your personal data is always handled with full integrity and responsibility.
All data transmitted between your device and obi9 servers is protected with 256-bit SSL encryption — the same standard used by international banking institutions.
Obi9 has never and will never sell, rent, or transfer your personal information to any third party for marketing or commercial purposes.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always protected.
We only collect data that is strictly necessary for clearly stated purposes. No data is collected excessively or without a legitimate purpose.
You have the right to know what data we hold about you, how it is used, and who it may be shared with in certain situations permitted by law.
You may request the deletion of your personal data at any time, subject to the minimum record-keeping obligations we are required to comply with.
Contact Us:
[email protected]
24/7 Support
Obi9 collects personal information from players during registration, platform use, and the KYC verification process. This information is required to ensure we can provide a secure service, meet our legal obligations, and deliver a personalized experience to every player.
| Data Category | Information Type | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Required (KYC) |
| Contact Information | Email, phone number, address | Required |
| Financial Data | Bank account number, digital wallet, transaction history | Required (Payment) |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Behavioural Data | Gaming history, wagering, session duration | Automatic |
| KYC Documents | MyKad copy, proof of address, verification selfie | Required (Verification) |
We do not collect information considered sensitive, such as medical data, religious beliefs, or political views, unless specifically required by law.
Information is collected directly from you when you register a new account, complete your profile, make a deposit or withdrawal, contact our customer support team, or participate in any promotions and contests hosted by obi9.
While you use the obi9 platform, our systems automatically record certain technical information for security and service improvement purposes. This includes your IP address, browser type and version, device used, pages visited, session duration and navigation patterns within the platform.
In certain situations, we may receive information about you from payment service providers we work with, independent identity verification bodies, or government authorities when required by law. All such third parties are bound by strict data protection agreements.
Obi9 uses your personal data solely for lawful and stated purposes. We will not use your data for any other purpose without first obtaining your additional consent. The primary purposes for data use are as follows:
Obi9 takes its data protection commitment seriously. We do not sell, rent, or trade your personal information under any circumstances. However, there are limited situations where we may need to share your data with certain parties:
We work with trusted third-party service providers to operate the platform, including payment processors, cloud service providers, analytics platforms, and identity verification companies. All providers are required to sign strict data protection agreements and may only use your data for purposes we specify.
Obi9 may disclose personal information to government authorities, regulatory bodies, or law enforcement when required to do so under Malaysian law or a valid court order. In such situations, we will notify you to the extent possible unless prohibited by law.
In the event of a merger, acquisition or sale of obi9 assets, player personal data may be transferred as part of the business assets. You will be notified via clear notice before any such transfer takes place, and data protection terms of at least equivalent standard will continue to apply.
Your personal data is stored on secure servers protected by AES-256 encryption at rest and 256-bit SSL/TLS encryption in transit. Our data centres comply with international security standards and are equipped with strict physical and digital access control systems.
We retain your personal data for as long as your account is active or as required for the stated purposes. Following account closure, certain data is kept for the minimum period required under Malaysian law, typically between five and seven years for financial records. Data that is no longer needed will be securely deleted or anonymised.
Obi9 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content. The following are the types of cookies we use:
These cookies are required for core platform functions such as login session management, security and language preferences. Without them, the platform cannot function properly and cannot be declined without affecting your experience.
We use analytics cookies to understand how players interact with our platform — which pages are visited most frequently, how long sessions last, and where players encounter issues. This information is used in aggregate form and does not directly identify individuals.
With your consent, we use marketing cookies to display relevant offers and promotions. You can manage these cookie settings through your account settings panel or your browser settings at any time.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. obi9 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any of your data is inaccurate or out of date, you may request a correction through your profile settings or customer support.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You may request that we restrict how we use your data in certain situations permitted by law.
You may request your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without any negative consequences.
The obi9 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18. If we determine that a user under 18 has registered an account, we will immediately close that account and permanently delete all associated data.
If you have reason to believe that a minor has attempted to register or use our platform, please notify us immediately via customer support. We take our responsibility to protect young people seriously and are committed to supporting responsible gaming practices.
Obi9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or evolving technology. When material changes are made, we will notify you via:
The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the obi9 platform after the effective date of any amendment is considered acceptance of the new terms.
We encourage you to review this page periodically to stay informed about how we protect your information. If you have any questions, concerns, or feedback regarding this Privacy Policy, our team is available via 24/7 live chat or our support email. For more information on platform usage rules, please refer to Terms and Conditions us.
Your personal data is fully protected. Register today and enjoy a premium wagering experience with uncompromising security and privacy guarantees.
For individuals aged 18 and above only. Bet responsibly.